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Fulfillment Policy

At Black Pine Media LLC, we are dedicated to ensuring a seamless shopping experience from order placement to delivery. Our efficient fulfillment process includes prompt order processing, multiple shipping options, and reliable delivery services. We strive for customer satisfaction with clear communication and easy returns. If any issues arise, our responsive customer service team is ready to assist you promptly. Shop with confidence at Black Pine Media LLC, knowing your satisfaction is our top priority.

Our policies

Section 1

Order

Processing

  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details.

  • Processing Time: Orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Order Updates: You will receive email notifications for any updates or changes to your order status.

Section 2

Shipping

  • Shipping Options: We offer various shipping options to meet your needs. Please select your preferred shipping method at checkout.

  • Shipping Rates: Shipping rates are calculated based on the weight of the order and the selected shipping method. Any applicable shipping charges will be displayed at checkout.

  • Shipping Time: Estimated delivery times depend on the selected shipping method and destination. Please note that delivery times are estimates and not guaranteed.

  • International Shipping: We ship to select international destinations. International shipping rates and delivery times will be calculated at checkout.

Section 3

Delivery

  • Delivery Address: Please ensure that your delivery address is correct and complete. Black Pine Media is not responsible for orders delivered to incorrect addresses.

  • Delivery Confirmation: You will receive a delivery confirmation email once your order has been delivered.

  • Delivery Issues: If you experience any issues with delivery, please contact our customer service team at info@blackpinefilms.com within 7 days of the estimated delivery date.

Section 4

Returns

  • Return Policy: We accept returns within 7 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.

  • Return Process: To initiate a return, please contact our customer service team at info@blackpinefilms.com with your order number and reason for return. We will provide you with instructions on how to return your items.

  • Refunds: Once we receive and inspect your returned items, we will process your refund. Refunds will be issued to the original payment method within 7 business days.

  • Exchanges: We offer exchanges for defective or damaged items. If you need to exchange an item, please contact our customer service team at [Customer Service Email] with your order number and details of the issue.

Section 5

Contact Us

  • If you have any questions or concerns about our fulfillment policy, please contact us at:

  • Black Pine Media LLC
    info@blackpinefilms.com

  • 810-610-7597

  • 608 Luce Ave, Flushing​​ Michigan 48433

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